Return and Cancellation Policy

Return and Cancellation Policy

Last Updated: 10/05/2026 | Version: 2.0

Related Policies: Terms of Use | Privacy Policy

1. Scope

This Return and Cancellation Policy applies to all purchases, subscriptions, renewals, upgrades, extensions, and license-related transactions relating to Smart Identity Pro ("Software").

This Policy should be read together with the Terms of Use and Privacy Policy.

2. Nature of the Product

Smart Identity Pro is a digitally delivered licensed software product.

License provisioning, activation, access credentials, or related services may begin immediately or substantially immediately after purchase or verification.

Due to the nature of digitally delivered software products, purchases are generally irreversible once provisioning, activation, access issuance, or delivery processing has commenced.

3. Return and Refund Eligibility

Return or refund requests may be submitted within seventy-two (72) hours of the original purchase by contacting the Company through the Contact Us page available on the official website.

Submission within this seventy-two (72) hour window only enables eligibility for review of the request and does not create an automatic entitlement to cancellation, refund, reversal, or compensation.

However, refunds are not guaranteed and may be approved or denied at the sole discretion of the Company, subject to applicable law.

The following are NOT eligible for return, cancellation, or refund:

• activated or registered licenses;
• update subscriptions;
• license renewals;
• validity extensions;
• upgrade purchases;
• partially used licenses or services;
• purchases impacted by User error, misunderstanding, or incompatibility with User systems.

The Company reserves the right to request reasonable information or verification before reviewing refund requests.

To request a review, the User should provide:

• purchase reference (invoice, order ID, or transaction ID);
• registered email and contact details;
• license key or activation identifier (if issued);
• brief reason for request with relevant evidence (screenshots/logs if technical issue).

The Company will typically acknowledge refund requests within three (3) business days and issue a decision within seven (7) business days, subject to complexity and required verification.

4. Cancellation

Users may discontinue use of the Software at any time.

However:

• cancellation does not entitle the User to refunds;
• unused validity periods, credits, subscriptions, or services are forfeited unless otherwise expressly approved by the Company.

5. Technical Issues

Users experiencing technical issues should contact support for troubleshooting assistance.

The Company may, at its sole discretion:

• provide technical guidance;
• offer reactivation assistance;
• provide fixes or workarounds where reasonably feasible.

Technical issues do not automatically qualify for refunds.

6. Refund Processing

Where a refund is approved, processing may be initiated through the original payment method or payment gateway within a reasonable timeframe.

The Company will generally initiate approved refunds within seven (7) business days from approval.

Actual realization timelines may vary depending on:

• payment gateways;
• banks;
• card issuers;
• original payment methods;
• third-party financial systems.

The Company is not responsible for delays caused by third-party payment providers or financial institutions.

7. Chargebacks and Abuse

Fraudulent chargebacks, abuse of refund mechanisms, payment disputes raised in bad faith, or attempts to obtain unauthorized benefits may result in:

• suspension or termination of licenses;
• blacklisting of Users, devices, accounts, or payment methods;
• restriction of future purchases or activations;
• legal or recovery action where applicable.

8. Modifications

The Company may modify this Policy at any time without prior notice.

Continued purchase or use of the Software after modifications constitutes acceptance of the updated Policy.

9. Contact Information

For questions, support requests, billing issues, privacy-related concerns, or grievances, Users may contact the Company through the contact details provided on the Contact Us page available on the official website.

The Company may update contact details from time to time without requiring modification of these policies or Terms.

10. Relationship with Terms

This Policy should be read together with the Terms of Use and Privacy Policy.

In the event of any conflict, the Terms of Use shall prevail to the maximum extent permitted by law.